Smart water meters
Smart water meters help keep the water flowing for everyone.
You'll have access to your hourly, daily, weekly and monthly usage at your fingertips.
What does this mean for me?
We know household costs are important to our customers. A water meter could save you on average £264 a year and reduce the amount of water you use by up to 20%. By keeping an eye on your water usage you'll not only save money on your water bill but on your energy bill too. Over 25% of the costs are from heating water in your home.
Smart water meters also help us to understand our network to keep our clean, clear, great tasting tap water flowing to your pipes. Water is a precious resource like gas, trees and oil and as our smart water meters community grows we'll be able to work together to protect water for our future generations.
Water meters help the environment too
As customers on a water meter use up to 20% less water, that saving will help keep the water flowing for everyone to enjoy, creatures great or small. Find out more about the importance of water and wildlife at Suffolk Wildlife Trust (opens new window).
When are you fitting smart meters in my area?
We’re working our way through homes in Essex and Suffolk. We’ll be in touch when smart meters are coming to your area.
Smart meters are now being installed in some areas in Suffolk, register for our latest updates.
The maps below show the plan of where we will be installing and replacing smart meters and starting the network that will allow you to see your water usage via your online account or app.
Essex
| ESSEX | |
| 2024 / 25 | CM0, CM1, CM2 |
| 2025 / 26 | CM3, CM6, CM8, CM9, SS0 |
| 2026 and beyond | Everything else |
Suffolk
| SUFFOLK | |
| 2024 / 25 | IP14, IP21, IP22, IP23 |
| 2025 / 26 | IP13, IP19, NR29, NR30, NR31 |
| 2026 and beyond | Everything else |
You will be contacted by letter or email when we are working in your area and kept up to date every step of the way during any changes.
Make sure your details are up to date by signing into your account here.
* These maps are correct at Jan 2025 and are subject to change. Please check back for updates.
Is my data secure?
Yes. Personal information such as your name, address and bank details is not stored on your smart meter. The meter simply records your water usage. The data is transmitted to us using a dedicated and secure wireless network.
You can read more about how we use your personal data in our privacy policy.
