Interested in a water meter?
That's great news. A meter is a great way to lower your bills and switching is easy.
To apply for a meter, simply log in or create an account.
You can also use your online account to check the progress of your application.
Important information: We're currently receiving a high volume of meter applications. Therefore, you may wait longer than our 90-day target. We're really sorry about this, and we're working very hard to limit any delays.
What happens after I apply?
1. We’ll be in touch
We will contact you to arrange an appointment either by text or phone. If we can’t reach you, we’ll e-mail you or send you a letter.
Sometimes we can fit the meter without an appointment, but we’ll keep you updated. We aim to fit the meter within a month of receiving your application, but this may take up to 90 days.
If your meter hasn’t been fitted within 90 days, we’ll switch you to metered charges from day 91. In the meantime, if you need help with your payments, please get in touch so we can help you. You can message us on WhatsApp (opens new window) or call us on 0345 782 0111.
2. We’ll visit your property
Our technician will complete a survey which includes checking both your external and internal stop taps to decide where the meter can be fitted. If your home has a suitable external stop tap, we’ll fit it in the stop tap chamber.
If it doesn’t, we’ll fit the meter free of charge next to your internal stop tap, inside your property. The internal stop tap is usually found in a kitchen cupboard, but some are in the bathroom or in the boiler cupboard.
If you choose not to have a meter fitted inside your property, we will advise you of your options and charges to fit the meter outside. If we can’t fit the meter during the visit, we’ll explain why and discuss your options and what the next steps are.
You might need to do some work so we can fit the meter, which may involve finding or installing an internal stop tap and exposing some pipework. If this happens, we’ll put your application on hold for two weeks and you can call us when you’re ready to book a new appointment.
If it isn’t possible to fit a meter at all we’ll explain why it can’t be done and you might benefit from our assessed measured charge.
3. We’ll update your account
Within a month of the meter being fitted, we’ll update your account. We’ll send you details about it including if we’ve revised any payment plan or if there’s a refund coming to you.