Your guide how it works from start to finish
1. What next
To arrange your appointment, complete our online form (opens new window), or get in touch in one of the following ways:
If the business premises are in Essex:
Contact our delivery partners, Lowman Ltd:
Call 01245 555 096 or email leadadmin@lowmanltd.com
If the business premises are in Suffolk:
Contact our delivery partners, T4:
Call 01493 504 292 or email leadfreeproject@eswater.co.uk
If you're a tenant, you will need to get agreement from the property owner. Even if you’re not completely sure you have lead pipes, get in touch with us so that we can arrange a simple check for you by one of our site surveyors.
2. Your free site evaluation
During your visit, our site surveyor will explain what the process for removing your lead pipework is and will be happy to answer any questions that you might have. They will complete a free full site evaluation for you. The surveyor will need your consent to proceed and you can change your mind up to two weeks before the work starts.
3. Your pipe replacement
We understand that your building needs to be in use at different times of the day and you need minimal inconvenience. We will aim to plan the work around your business.
4. Getting the work done
Once we have confirmed a date with you, our operatives will arrive at your property to carry out the pipe replacement. You’ll be guided through the process so you will know what will be happening and when everything will be complete.