Manage your properties with Landlord TAP
If you're a landlord, you can let us know about changes to your rental properties using Landlord TAP.
Landlord TAP
Landlord TAP is free and easy to use. Once you're registered, you can:
- add new properties to your portfolio
- tell us about changes of tenancy and changes to tenant’s details
- let us know when a property becomes empty
- inform us if you sell or no longer manage the property
Contact the Landlord team
If you have a question or need some help, you can get in touch with us by:
- emailing landlords@nwl.co.uk
- calling 0345 850 6421.
- write to us at: Landlord team, PO Box 300, Durham, DH1 5FJ
We're available Monday to Friday, 8am to 5pm.
Landlord FAQs
We need the tenant's:
- title (Mr, Mrs, Ms etc.)
- first name(s), and
- surname(s).
We would also like to know, if possible:
- their date of birth, and
- any previous addresses.
As for what information can you share under GDPR, we have a helpful guide available to download below.
No. The Landlord Tap is used to:
- add and remove properties from your rental portfolio, and
- let water and sewerage companies know about tenant changes.
Great news, we can combine all your rental properties into a 'Scheduled Account'.
What's that?
A Schedule Account means you can have several properties on one bill. You'll still see the breakdown of what each property costs, but you won't get lots of bills any more.
For more information, please call our Landlord team on
0345 850 6421.
If your tenancy agreement is for less than 6 months, they can apply with your permission.
If your agreement is 6 months or longer, and they pay the water bill, they can apply for a water meter without your permission.
