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Discover all you can do with an online account. It's a quicker, easier way to manage your account.
Make payments, set up a payment plan, view your usage, and more. It takes a few minutes to set up.
Find out how to pay your bill, make payments, set up a payment plan, understand your bill and more.
If you're a new or existing customer, student, or landlord, letting us know you're moving is easy.
Find out if a meter can save you money, apply online, submit a reading, and find your meter.
Managing your account is now even easier with our app. Download today from the App Store or Google Play.
If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water.
If your water tastes, smells, or looks different, find out what might be causing it and how to fix it.
Find out what to do if you've found a leak, how to check for leaks in your home, and who's responsible for fixing them.
If you need extra support due to age, disability, mobility, illness or have children under five, we're here to help.
If you need help paying your bill, we can help you. Use our eligibility checker to see which financial support schemes you may be eligible for.
There are several ways you can get in touch to let us know about a bereavement.
Find out if switching to a water meter could save money and apply online.
Got a question? Visit our frequently asked questions page for support, advice and more.
We’re here to help whenever you need us. Find out how to get in touch with us here.
Check for leaks or water disruptions that could be affecting your water supply.
Spotted a leak or have an issue with your water.
Call our 24-hour helpline if you’ve found a heavy leak or burst.
Find out what we do during an incident, including how we support you and keep you updated.
Cover with HomeServe for unexpected problems, such as, burst pipes, blocked drains, leaking taps and toilets.
Find a WaterSafe approved plumber near you.
If you've spotted a leak, report it online.
We provide water services to 1.8 million people in Essex and Suffolk.
Explore Hanningfield Waterside Park, where you can enjoy outdoor play areas, scenic walking trails, fishing, and more.
Join us at one of our community events in Suffolk to chat with us about smart meters and our extra support services.
Bring along the family to enjoy a wander around this breathtaking reservoir.
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It's quick and easy to let us know you're moving.
View your bills online and cut down on paper waste.
Use our eligibility checker to find out which financial support schemes you can apply for.
If you're a new or existing customer, student or landlord, letting us know you're moving is easy
Tell us you're moving
Find out if a meter can save you money, apply for one online, submit a reading and how to find your meter
Find out more about water meters
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