Investing in your local area
To keep delivering clean, high quality tap water and protect our environment, we need to continue improving our water systems.
This means that our prices have increased this year by more than the rate of inflation. However, our rates are still among the lowest in the country.
Why has my bill changed?
Over the next five years, we’re investing £1 billion in the region to improve the local water network. To support this investment, bills will go up alongside increased investment from shareholders.
This major investment will upgrade key infrastructure, including pipelines and treatment works. These improvements will not only help protect the environmental, but also make sure you continue to receive a reliable, high-quality water service.
How much is my bill increasing?
On average, bills will increase by around 61p per week, or £32 per year for your water services.
Every penny of this increase is going directly into improving Essex and Suffolk. We’re also committed to spending 60p of every pound with local suppliers to make sure this investment stays in our regions to support jobs and our local economy.
Over the next five years this investment will include a number of key projects, including:
- In Essex - we're working on the final stages of a £20m project to create a new 19.5km pipeline to connect and balance the way we use our use of raw water sources in the Layer and Langford areas, which will add resilience to water supplies for more than 300,000 customers in the county and help to protect the environment.
- In Suffolk - our £49.3m project to upgrade Barsham Water Treatment Works, which will complete this year, represents one of our biggest ever investments in the county and will help to protect the environment. We’re also investing more than £11m in resilience work at our WTW in Rickinghall.
To find out Thames Water's sewerage charges, visit thameswater.co.uk/understandyourbill (opens new window).
To find out Anglian Water's sewerage charges, visit anglianwater.co.uk/wastewater-only (opens new window).
Help with your bill
We understand that an increase in bills will be concerning. Last year we helped over 50,000 customers with financial support, and we want to continue to help those who need it. That's why we have lots of support available.
Use our eligibility checker to find out which financial support schemes you can apply for.
