We understand that receiving a high bill can be a worry.
If your home has a water meter, there are a number of reasons why your bill may be higher than expected We're here to help you get to the bottom of it.
From hosepipes, sprinklers and hot tubs to water dependent appliances to taking more baths than showers, the litres can add up quickly.
The two most common reasons for a higher bill are estimated bills or simply using more water, from:
Try our water and energy calculator to see how much water you're using and how you can save. You can also order free water saving products.
If none of these reasons apply, the most likely cause could be dripping taps or a leaky loo. These are usually quick and easy to fix.
A leaking toilet can waste up to 215 litres a day, that’s £200 a year. Find out how we can help fix your leaky loo.
If you’ve ruled out dripping taps and leaking toilets, then you may have a hidden leak. Follow our advice on how to check for leaks in your home.
If you find and fix a leak within 30 days, you may qualify for a leak allowance. You'll need to provide a meter reading after the repair and another reading two weeks later.
If your home doesn't have a water meter, you pay unmetered charges.
A water meter could save you money. That's because you pay for the water you use. Try our water usage calculator - it will give you an idea of what your metered bill could be.
Take away the worry, with our Priority Services and financial support schemes
Find out moreFollow our useful tips to find out how you can save water all year round
Find out moreCover for unexpected problems, such as, burst pipes, blocked drains, leaking taps and toilets
Find out more with HomeServe