Need help in an emergency?
If you're facing an emergency and need help, we are here for you. Our helplines are available 24/7.
If you're experiencing sewer flooding, you'll need to contact your sewerage provider. Their numbers are provided below, so you can get the right help as quickly as possible.
Emergency helpline numbers
Please use these numbers for emergencies only.
Choose a number to call:
Accounts, bills and payments
If you need to call us about your bills, payments or your account, please call 0345 782 0111. We're available from 8am to 7pm, Monday to Friday and 8am to 1pm on Saturdays.
How we manage an incident
It's important that we have your up to date contact details so we can contact you during an incident. Find out how to sign up to text alerts and how we manage incidents.