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Get in touch

Log into your account to make payments, check your balance, track your usage and more

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Log in to tell us you're moving home, make payments, set up and update Direct Debits, give meter readings and more!

Anglian Water: sewerage charges

You'll have received one bill from us for both your sewerage and water charges. If you’re contacting us about your latest bill and payment, you may find some helpful information about the change at One bill Anglian Water.

 

How would you like to talk to us?

We're here for you

We're pleased to offer British Sign Language interpretation from our partners at Sign Solutions.

 

If you are deaf or hard of hearing, you can get in touch with us using the Sign Solutions video link or app, and they'll translate to our contact teams whilst you're on the phone.

 

Start a conversation with us here.

Do you have a question for us?

 

It could be about your bills, moving home, updating your details, changes to your payment plan or something else. Just complete our online contact us form.

You can also write to our Head Office:

Northumbrian Water Ltd
Northumbria House
Abbey Road
Durham
DH1 5FJ

Losing a loved one is a difficult time, and we're here to support you.

 

There are a number of easy ways you can let us know about a bereavement.

 

Please visit our dedicated bereavement page for details on how to notify us. 

Please let us know about any concerns you have.

 

Find out more about customer care.

Want to find out more about our environmental activities?

 

Request information about our environmental activities.

Our Codes of Practice

 

Find out more information about our guaranteed standards of service.