Festive opening times
Our billing team is available 9am to 1pm on Christmas Eve and New Year's Eve, and 9am to 5pm on all other weekdays. We're closed on weekends and on all bank holidays.
We’ll return to our normal hours on Thursday 2 January 2025. For critical help with any water issues, we're still available 24/7.
Anglian Water: sewerage charges
You'll have received one bill from us for both your sewerage and water charges. If you’re contacting us about your latest bill and payment, you may find some helpful information about the change at One bill Anglian Water.
How would you like to talk to us?
We're here for you
We're pleased to offer British Sign Language interpretation from our partners at Sign Solutions.
If you are deaf or hard of hearing, you can get in touch with us using the Sign Solutions video link or app, and they'll translate to our contact teams whilst you're on the phone.
Do you have a question for us?
It could be about your bills, moving home, updating your details, changes to your payment plan or something else. Just complete our online contact us form.
You can also write to our Head Office:
Northumbrian Water Ltd
Northumbria House
Abbey Road
Durham
DH1 5FJ
Losing a loved one is a difficult time, and we're here to support you.
There are a number of easy ways you can let us know about a bereavement.
Please visit our dedicated bereavement page for details on how to notify us.
Want to find out more about our environmental activities?